Salary: £40k+ DOE

Ready to GO ALL IN as part of our brilliant team?

Here is your chance to make a big difference within our agency as we embark on a new chapter – one where we GO ALL IN to deliver exceptional results.

This role is pivotal to the growth in the business in line with the targets set. This role will support the senior team to lead client accounts towards the ‘integrated’ commitment we have made as a business to integrate profile and performance marketing to get bigger, better results for everyone.

This role is responsible for overseeing the effective delivery and efficient management of all client accounts assigned to them, in alignment with the agreed client KPIs, to support with the growth and retention of key accounts in the business.

As client director, you will be responsible for the line management, mentoring, development and progression of team members aligned to your skillset, in consultation with the senior team, and play a part in retaining high performing team members in the business.

Key responsibilities:

• Creation of 90-day plans and integrated campaign plans across all assigned accounts 

• Feeding into and quality assurance of 90-day plans, strategy recommendations and integrated campaign plans  

• Reporting and optimisation of contract KPIs results of client projects delivered as part of 90-day sprint and campaign plans 

• Client, planning and strategy – setting the direction and pace on accounts 

• Focus on improving results to retain and grow accounts in line with sales targets set in sales plan   

• Project team leadership on assigned accounts  

• Quality assurance of briefs for campaign deliverables to be executed by studio team  

• Troubleshooting escalated client issues  

• Quality assurance of work to ensure highest quality  

• Client expert on designated accounts and team development of sector, industry knowledge, networks and relationships  

• Feeding into the integrated service development for sectors and optimising the model for success in the future on live accounts with support from the client operations director 

• Supporting the client operations director to create new processes for client delivery and our ALL IN Profile and Performance model  

The ideal candidate:

• 4+ years of experience in client account management
• Experience working in a busy agency environment
• Excellent written and verbal communication skills
• Project management skills and the ability to meet deadlines
• Experience of using a project management system
• Proficient in the use of media monitoring platforms
• Creative with the ability to feed into campaign strategies
• Proactive with the ability to spot opportunities
• Super organised and skilled at using your initiative
• Comfortable briefing partners (i.e. designers, videographers, producers, editors, etc.)

Not essential, but great to have:

• Property / tech sector experience
• Proficient with content management systems (WordPress, HubSpot, Hootsuite, etc.)

The role includes:

• Open, collaborative working environment

• Annual performance-related bonuses and salary increases

• Private medical insurance

• Pension company contribution 5%

• Increasing holiday allowance

• Cost of living salary review annually

• Flexible and ‘virtual first’ hybrid working environment

• Employee assistance programme (with confidential counselling service)

• Wellbeing programme (We’re accredited by the Workplace Wellbeing Charter)

• Professional development planning and support

• Training, coaching and development opportunities

• Regular team socials (walks, lunches, annual trip)

• We always close over the Christmas period

A bit more about us….

We are an integrated marketing and PR agency. Businesses hire us to execute their campaigns because they need help crafting stories that get them seen, heard and remembered.

We know that profile and performance services cannot live in silos – they're far more effective and powerful when you connect the two. That’s our specialty and why we’ve been able to keep our clients happy for over 19 years.

What really sets us apart from other agencies is our people – we’re masterful specialists and really know our stuff. But we also get a real sense of joy out of what we do.

It’s such an exciting time to join us – we’re winning lots of new business, we’re building lasting relationships with our existing clients, we’re hiring brilliant people and we’re revved up to turn our clients’ ambitions into reality. What are you waiting for?

We’re committed to the wellbeing of our team and flexible working is the norm, mixing virtual working with office-based collaboration.

Equality, inclusion and diversity are at the heart of Active Profile and we’re fully committed to equal opportunities in employment. 

Interviews commencing immediately. We’ll close the opportunity as soon as the role has been filled. 

Questions? Email work@activeprofile.co.uk